Question 1

Is KYB the OE shock on my Toyota Innova / Fortuner / Honda City?

Accepted Answer

On a very large share of Toyota, Honda, Maruti Suzuki and Hyundai cars sold in India, the factory shock absorber is supplied by KYB. The Excel-G replacement on our shelf is the same gas-charged twin-tube damper that left the factory — same valving curve, same fitment, OE part-number cross-reference.

Question 2

KYB Excel-G vs KYB Premium — which one for my car?

Accepted Answer

Excel-G (gas-charged twin-tube) is the OE-replacement for almost every modern Indian-market Toyota / Honda / Hyundai / Maruti — pick this for normal use. KYB Premium is an oil-only shock used on older platforms and some commercial / load-carrying SUVs (older Innova, Bolero etc.). For Fortuner / Hilux / older heavy-duty applications we sometimes recommend the heavy-duty truck range — share your chassis number for the right call.

Question 3

What information do I need to share to get the right KYB suspension parts?

Accepted Answer

We need: (1) Make, Model and Year, and (2) the VIN / Chassis Number of your car (17 characters, found on the windshield base, driver-side door jamb or in the RC book). We do not dispatch any suspension part without first verifying the chassis number against the catalogue — variants of the same model often use different shock part numbers, and lower arms can change between facelifts. If you also know the OE part number printed on the old shock body, control arm or strut top-mount, or you can WhatsApp a clear photo of the worn part, it speeds up cross-checking. The only situation where a return is not accepted is if the chassis / engine number itself was given incorrectly at the time of order — please double-check it from your RC book before confirming.

Question 4

Are these genuine KYB parts or replicas?

Accepted Answer

We supply only genuine KYB parts sourced through authorised channels with proper invoicing. Each box carries the official KYB part number; where applicable, a security label or QR code is included for verification.

Question 5

Where is KYB actually manufactured — is it the same as the European original?

Accepted Answer

Most global suspension majors run plants in several countries (Germany, France, Italy, Poland, the Czech Republic, Spain, Turkey, China, Thailand, India, Mexico and Brazil) to supply car makers worldwide. The same brand box, for the same part number, can therefore be produced at different KYB plants depending on the SKU and production year. The shock damping curve, bush durometer and metallurgy remain the brand's global specification. When we quote you, we share the exact part number and — on request — the country-of-origin printed on the box for that particular SKU.

Question 6

Are KYB suspension parts available in Bangalore on the same day?

Accepted Answer

Fast-moving KYB shocks, struts, control arms, links and bushes for popular cars are stocked in our Bangalore warehouses. Orders confirmed (chassis number verified, quote accepted and payment received/verified) on or before 4 PM, Monday to Saturday, are delivered the same day in 2–4 hours within Bangalore. SKUs not in local stock are sourced from outstation warehouses and typically take 1–7 working days, depending on courier transit and courier holidays.

Question 7

Do you deliver KYB suspension parts outside Bangalore?

Accepted Answer

Yes — we ship KYB shocks, struts, control arms, links, bushes and mount kits across Karnataka and PAN-India through Blue Dart, DTDC, Professional Couriers, DHL and India Post. Outstation deliveries are courier-dependent and may be delayed on courier public holidays.

Question 8

Should I replace shocks in pairs or all four together?

Accepted Answer

Always replace shocks in pairs — both fronts together, or both rears together — so that damping is balanced left-to-right. You do not have to replace all four at once unless all four are worn or leaking; many owners do front and rear at different intervals because front shocks (especially on Indian roads) wear faster.

Question 9

How do I confirm the order and pay?

Accepted Answer

Share your Make, Model, Year and Chassis Number (and the OE part number / part photo if you have them) on WhatsApp. We send a quote with the exact part number and price. Once you confirm, we ship — pay by UPI, bank transfer, or card via Razorpay. All orders are prepaid only; we do not offer COD or cash on delivery.

Question 10

What are the early warning signs of a worn shock absorber?

Accepted Answer

The classic signs are: nose-dive under hard braking, rear squat under acceleration, body roll in corners, knocking/clunking over speed-breakers, oily film on the shock body (a leaking shock), uneven tyre wear (cupping or scalloping), and longer braking distance. On Indian roads, rear shocks on hatchbacks and SUVs typically need attention between 60–80k km; on European cars, fronts often go before rears because of the heavier engine and harder driving.

Question 11

What is the difference between a shock absorber, a strut and a coil-over?

Accepted Answer

A shock absorber damps the spring — it controls how fast the spring compresses and rebounds. A strut is a structural part of the suspension (it holds the wheel in alignment) AND has a shock absorber inside it. Most modern front suspensions use struts (MacPherson). A coil-over is an adjustable shock with the coil spring mounted around it as a single assembly — used on performance cars and aftermarket lowering setups.

Question 12

OE vs OES vs aftermarket suspension — what is the real difference?

Accepted Answer

OE = the part number from the car maker (Mercedes / VW / Maruti). OES = the same part, made by the same factory (e.g. Sachs makes the OE shock for Mercedes), but sold in the supplier's box at a lower price. Aftermarket = a different manufacturer's equivalent (Monroe, KYB, Bilstein etc.) — usually meeting the same spec, sometimes upgraded. For most owners, OES is the sweet spot: factory quality, 25–40% less than the dealer price.

Question 13

Are lowering springs (Eibach / Tein) road-legal in India?

Accepted Answer

There is no specific Indian regulation banning aftermarket springs, but ride-height changes can attract scrutiny under CMVR Section 52 (no structural modification) and may affect insurance claims if not disclosed. Practically, mild lowering springs (10–30 mm drop) on enthusiast cars (Polo GT, Slavia, City, Civic) are common and rarely flagged. Heavy drops (50 mm+), full coil-overs or stance setups can attract issues during fitness checks. Always disclose modifications to your insurer.

Question 14

Should I replace bushes when I replace the control arm?

Accepted Answer

On most modern cars the control arm is sold with the bushes already pressed in — replacing the arm replaces the bushes. On some cars (and most premium European cars) the arm and bush are sold separately and you can replace just the bush — cheaper if the arm itself is in good shape. On VW / Skoda / BMW / Mercedes especially, "ball-joint only", "bush only" and "complete arm" options exist; we will quote whichever is right for your chassis number.

Genuine KYB Suspension Parts in Bangalore

What we need to quote the right suspension parts

VIN / Chassis NumberRequired

Make, Model & YearRequired

OE Part Number (if known)Bonus

Clear photo of the worn partBonus

A note on sourcing & country of manufacture

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