Privacy Policy

Personal Information:

Name, Phone number, Email (optional), Delivery address and pincode, Business name and GST (for business customers)

Vehicle Information:

Vehicle make and model, Engine/chassis number (VIN), Part requirements and vehicle issues

Order Information:

Parts ordered, Order history and preferences, Payment information (via secure gateway), Delivery status and tracking

Communication Records:

WhatsApp messages, media (photos, videos, voice notes) and call recordings (for quality, training, order processing and as evidence in case of disputes), Email correspondence, Customer service interactions

• Website Form: Lead capture form on silverautomobile.com
• WhatsApp: Messages at 7090558299 for orders/inquiries
• Phone Calls: Calls at 7090558299 for orders/support
• Payment Gateway: Razorpay collects payment info securely
• Delivery Partners: Location/contact shared for fulfillment
• Website Analytics: Cookies and tracking (see Section 8)

Order Fulfillment:

Process and deliver orders, Verify part compatibility, Coordinate delivery logistics, Process payments and send invoices

Communication:

Order confirmations and status updates, Send quotes and delivery notifications, Respond to inquiries and support, Transactional messages

Service Improvement:

Analyze order patterns, Understand customer preferences, Improve website functionality, Train team for better service

Marketing (with consent):

Send promotional offers (opt-out anytime), Notify about new parts availability, Share service updates

Delivery Partners:

We share name, phone, and address with Porter/Shadowfax/our fleet. They are contractually obligated to use this information only for delivery.

Payment Processors:

Razorpay processes payments securely. We do not store complete card/banking details.

Parts Suppliers:

We share vehicle details (engine/chassis) to source parts. We do not share personal contact info with suppliers.

Government & Legal:

We may disclose information if required by law, court order, or government regulation, or to protect our legal rights and safety.

What We DON'T Do:

We DO NOT sell data to marketers/advertisers. We DO NOT share contact info with unrelated businesses. We DO NOT use data for unrelated purposes without consent.

• Secure Database: Encrypted with restricted access
• Access Controls: Only authorized team members can access data for legitimate purposes
• Secure Communications: HTTPS encryption on all connections
• Payment Security: PCI-DSS compliant processors (Razorpay)
• Regular Backups: To prevent data loss
• Data Breach Notification: 72-hour notification via phone/email per DPDP Act 2023

Disclaimer: No system is 100% secure; we cannot guarantee absolute security.

• Order Records: 3 years (for business records, tax compliance, warranty support)
• Contact Information: Active customer period + 1 year for follow-up
• Communication Records: 1 year (for quality/training purposes)
• Marketing Data: Until you opt-out or request deletion

After retention period: Data is securely deleted or anonymized. Early deletion is available upon request (see Section 7).

Under the DPDP Act 2023, you have the following rights:

Right to Access:

Request a copy of your personal information. We will provide it within 30 days.

Right to Correction:

Request corrections if your information is inaccurate or incomplete. We will update promptly.

Right to Deletion:

Request deletion of your data (subject to legal retention requirements). We will delete within 30 days of verification.

Right to Opt-Out:

Opt-out of marketing anytime (reply "STOP" or contact us). Transactional messages will continue.

Right to Data Portability:

Request your data in CSV/JSON format for transfer to another service.

How to Exercise Your Rights: Contact us via WhatsApp/phone, verify your identity, and we will process your request within 30 days.

What We Track:

Google Analytics: Anonymous data (pages viewed, time spent, navigation). Essential Cookies: Website functionality (e.g., language preference).

What We DON'T Track:

No third-party advertising cookies. We don't track you across other websites. We don't sell analytics data.

Your Choices: You can disable cookies in your browser settings (may affect website functionality). Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout

We use the following third-party services:

• Google Analytics: Website analytics (anonymous) - Privacy Policy
• Razorpay: Payment processing - Privacy Policy
• WhatsApp Business API: Messaging and communication - Privacy Policy
• Porter / Shadowfax: Delivery logistics - Porter / Shadowfax

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete it.

• We may update this Privacy Policy at any time to reflect changes in our practices or legal requirements.
• Changes will be posted on this page with a revised date.
• Notice of Material Changes: 7 days advance notice via WhatsApp/email for significant changes.
• Continued Use: Your continued use of our services constitutes acceptance of the updated policy.