Terms & Conditions

Silver Automobile, a unit of Rehz Technologies, is a same-day auto parts sourcing and delivery service operating in Bangalore. We leverage a network of 50+ verified partner locations to find and deliver the parts you need.

• What's Included: Parts sourcing, quality verification, delivery
• What's NOT Included: Installation, repairs, warranty services, technical support

You can place orders through WhatsApp (7090558299), Phone, or our Website Form.

1. Share vehicle engine/chassis number from RC book
2. Tell us which part you need or describe the issue
3. We search our partner network and confirm availability
4. We provide a quote (valid for 24 hours)
5. You confirm the order and make payment
6. We deliver to your location

Order confirmation is only after payment is received/verified. We reserve the right to refuse orders if parts are unavailable or we cannot verify vehicle details.

• Quote Validity: 24 hours from quotation time
• Payment Methods: UPI, credit/debit cards (via Razorpay), and bank transfer
• Prepaid Only: We do NOT offer Cash on Delivery (COD). Full payment must be received and verified before we dispatch any part or hand it over to the courier / delivery partner.
• Gateway Charges: 2% + 18% GST = 2.36% total (Example: ₹1,000 part → ₹23.60 gateway charge → ₹1,023.60 total)
• Transparent Pricing: Detailed breakdowns with no hidden fees. Payment link validity is 24 hours; request a new link after expiration.

• Same-Day Delivery (2–4 hours): Applies ONLY to parts already available in our local Bangalore warehouses AND orders confirmed (vehicle details verified, quote accepted and payment received and verified) on or before 4 PM, Monday to Saturday. Orders confirmed after 4 PM are typically delivered the next working day.
• Outstation / Sourced Parts: Parts that are not in our Bangalore stock and need to be sourced or shipped from our warehouses or partners outside Bangalore (other cities/states) are NOT eligible for same-day delivery. Estimated delivery for such parts is 1–7 working days, depending on the source location, courier transit time and courier holidays. We will share an indicative ETA on WhatsApp before you confirm the order.
• Courier Holidays: Outstation deliveries depend on third-party couriers (Bluedart, DTDC, Professional Couriers, DHL and similar). On their declared holidays we remain open for enquiries and order processing, but physical delivery of outstation parts may be delayed. See our Delivery Holidays page for the yearly list.
• Surface Transport Delays: Parts sourced from outside Bangalore are dispatched via surface transport through third-party logistics providers. Surface transport is subject to unforeseen delays caused by bad weather, heavy rains, flooding, road closures, vehicle breakdown, accidents, bandhs, strikes, or other circumstances entirely beyond Silver Automobile's control. Such events may delay delivery by 1–2 working days or more, depending on the severity and location of the disruption. Silver Automobile is not liable for these delays, as the transport chain is operated by independent third-party carriers and is outside our control. We will keep you informed of any known disruptions via WhatsApp and share revised ETAs as soon as our logistics partners confirm them.
• Delivery Partners: Porter, Shadowfax, and our own delivery fleet
• Delivery Verification: Check packaging and match your order before signing the receipt.
• Delivery / Transport / Shipping Charges: Quoted prices include delivery, transport, or shipping charges ONLY when explicitly stated as 'inclusive' in the quotation. Unless specifically stated as inclusive, all delivery, transport, courier, and shipping charges are to be paid by you (the customer).
• Delivery Issues: Our partner will contact you if they cannot reach your address. Re-delivery charges apply for incorrect address or customer unavailability.

Returns, exchanges, and refunds are rare cases and involve a thorough verification process. We source parts directly based on the engine/chassis number you provide, so accuracy of your details is critical.

Return Window: 48 calendar hours from delivery timestamp

Return Conditions (ALL must be met):

• Part unopened and unused - no exceptions
• Original packaging intact with labels/seals unbroken
• Return initiated via WhatsApp/call with order details
• Error was on our side (wrong part based on correct details you provided)
• Verification by our team confirms the error

Non-Returnable (No Exceptions):

• Package opened or part installed/used - even partially
• Wrong part due to incorrect engine/chassis number provided by customer - this is customer's responsibility
• Customer changed mind after confirming order
• More than 48 hours have passed since delivery
• Parts ordered without providing engine/chassis number

Customer-Confirmed Part Mismatch

If you have reviewed and confirmed the part number, part photo, or quotation with us before dispatch, and the part still turns out to be a mismatch for your vehicle, the following applies:

• The part must be returned in its original, unopened, unused, and undamaged condition within 48 hours of delivery.
• Our team must verify the mismatch and confirm that the part is in good, resellable condition.
• Refund eligibility: A refund may be approved once verification is complete, but only the part value will be refunded.
• Non-refundable charges: Handling fees, packaging charges, pickup or return courier charges, payment gateway fees (2.36%), and any other costs incurred by us in sourcing or dispatching the part will be deducted from the refund amount. These charges must be borne by you.
• Final decision: Refunds under this clause are issued at our sole discretion after full verification and are not guaranteed.

Verification Process:

All return requests undergo a thorough verification process including: (1) Cross-checking original order details, (2) Verifying engine/chassis numbers provided, (3) Physical inspection of returned part, (4) Confirmation from our sourcing partner. This process takes 3-5 business days.

Refund Process: 5-7 business days to original payment method AFTER verification is complete. Gateway charges are non-refundable.

Exchange: Only for verified errors on our side. Subject to same verification process.

• Accurate Information: YOU are responsible for providing correct engine number and chassis number. Parts are ordered directly based on these numbers. Wrong details = wrong part = your responsibility.
• Verification Before Installation: Test-fit critical components before permanent installation.
• Report Issues Promptly: Within 24 hours with photos via WhatsApp.
• Provide Access: Someone must be available at the delivery location.

• Source Correct Parts: Match vehicle details provided and cross-check with manufacturer databases.
• Quality Verification: Genuine OEM authentic, aftermarket meets quality standards.
• Deliver to Specified Address: Within committed timeframe (subject to force majeure).
• Customer Support: Available Mon–Sat, 10 AM – 7 PM.

• Installation Disclaimer: We are not liable for damage arising from installation or use of parts.
• Delivery Delays: We are not liable for delays caused by traffic, bad weather, heavy rains, flooding, road closures, surface transport vehicle breakdown, accidents, courier or logistics partner disruptions, strikes, bandhs, or natural disasters. Surface transport for outstation parts may be delayed by 1–2 working days or more due to such factors, which are entirely outside our control. We will communicate any known delays promptly.
• Wrong Part Due to Customer Error: We are not liable for costs if wrong vehicle details were provided.
• Manufacturer Warranties: Subject to manufacturer terms. We assist but are not the warrantor.
• Third-Party Services: Delivery is by partners. We are not liable for their transit actions. Report transit damage within 24 hours with photos.

• Contact Us First: Reach out via WhatsApp/call for amicable resolution.
• Good Faith Resolution: Both parties should negotiate in good faith before pursuing legal action.
• Governing Law: Indian Contract Act 1872, Consumer Protection Act 2019.
• Jurisdiction: Exclusive courts of Bangalore, Karnataka, India.

• We reserve the right to update/modify these terms at any time.
• Changes will be posted on this page with an updated date.
• Notice of Changes: 7 days advance notice via WhatsApp/email for significant changes.
• Continued Use: Your continued use of our services constitutes acceptance of updated terms.